Here is a complete, legally compliant Privacy Policy tailored specifically for your UK business (Personalised Birthday Videos operated by Mikonia Ltd). It covers UK GDPR and Data Protection Act 2018 requirements.

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Privacy Policy

Effective Date: 9 August 2026

At Personalised Birthday Videos (operated by Mikonia Ltd), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, place an order, or interact with our custom video creation services.

1. Who We Are (Data Controller)

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is:

Company Name: Mikonia Ltd (trading as Personalised Birthday Videos)
Registered Office Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company Registration: Registered in England and Wales
Contact Email: info@personalisedbirthdayvideos.co.uk

2. Information We Collect

We collect and process the following types of personal information:

Contact Information: Name, email address, billing address, and phone number.
Order & Content Data: Photos, video clips, recipient names, custom messages, and milestone details you upload for video creation.
Payment Details: Payment transactions are processed securely by our third-party payment providers (e.g., Stripe, PayPal). We do not store full credit card numbers on our servers.
Technical & Usage Data: IP address, browser type, device information, and browsing activity collected via essential site cookies.

3. How We Use Your Information

We use your personal data for the following lawful reasons:

To Deliver Our Services: To produce, edit, render, and deliver your custom birthday videos.
Customer Support: To communicate with you regarding your order status, amendments, or enquiries.
Legal & Financial Obligations: To maintain accurate accounting records and comply with UK business regulations.
Site Improvement: To ensure our website functions securely and effectively.

4. How We Handle Your Photos and Media

We recognize that the media files you upload contain personal and cherished memories:

Usage: Your photos, videos, and custom details are strictly used to create your requested video order.
Third-Party Sharing: We never sell, rent, or publicly share your private photos or videos without your explicit consent.
Retention: Uploaded media files and rendered video files are kept securely for 30 days following order delivery to allow for redownloads or edit requests, after which they are permanently deleted from our working servers.

5. Third-Party Service Providers

We may share necessary data with trusted third-party providers strictly to perform essential operations:

Payment Processors: To securely process payments.
Web Hosting & Storage: To securely host our site infrastructure and process uploads.
Email Services: To send transactional order updates and digital download links.

All third-party providers are vetted to ensure compliance with UK GDPR standards.

6. Data Retention

We retain your contact and transactional history for as long as necessary to comply with UK tax and legal requirements (typically up to 6 years for business accounting). As noted, media files uploaded for custom videos are purged 30 days after completion.

7. Your Rights Under UK GDPR

Under UK data protection law, you have the right to:

Request access to the personal data we hold about you.
Request correction of inaccurate personal data.
Request the erasure of your personal data (“right to be forgotten”).
Object to or restrict the processing of your data.
Withdraw consent at any time where processing relies on consent.

To exercise any of these rights, please contact us at info@personalisedbirthdayvideos.co.uk.

8. Cookies

Our website uses essential cookies to enable shopping cart functionality, secure checkout, and basic site navigation. You can manage your cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect updates in our operations or relevant UK laws. Any changes will be posted on this page with an updated effective date.

10. Contact Us & Complaints

If you have questions about this policy or our privacy practices, please reach out to:

Email: info@personalisedbirthdayvideos.co.uk
Address: Mikonia Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

If you feel your data has not been handled correctly, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk